Cancellation and Refund Policies

Cancellation and Refund Policies

Cancellation & Refund Policy

Peppal (ARCHNNA FOODS)

At Peppal (ARCHNNA FOODS), we value our customers and strive to provide the best quality products and seamless shopping experiences. We understand that situations may arise where you may need to cancel an order, request a return, or claim a refund. To ensure transparency and fairness, we have laid down the following Cancellation and Refund Policies.

1. Introduction

Our Cancellation and Refund Policy is designed to give you complete clarity on how order cancellations, returns, replacements, and refunds are handled at Peppal (ARCHNNA FOODS).
By placing an order on our website (www.peppal.in), you automatically agree to the terms mentioned in this policy.

We encourage you to read this policy carefully before making a purchase.

2. Order Cancellation Policy

2.1 Cancellation by Customer

  • Customers can cancel an order within 12 hours of placing it, provided it has not yet been dispatched.

  • To cancel your order, contact us at info@peppal.in or call +91-8130037128 with your order details.

  • If the order has already been shipped, cancellation will not be possible.

2.2 Automatic Cancellations

Peppal (ARCHNNA FOODS) reserves the right to cancel an order automatically in cases such as:

  • Payment not received within the required time frame.

  • Technical error in pricing or product description.

  • Non-availability of the product in stock.

  • Suspicion of fraudulent transactions.

In such cases, the customer will be notified, and the full amount will be refunded to the original payment method.

3. Return & Replacement Policy

We want our customers to love what they buy from Peppal (ARCHNNA FOODS). However, if you are not satisfied, our return and replacement process is as follows:

3.1 Eligible Reasons for Returns

A product may be eligible for return or replacement if:

  • The product delivered is damaged or defective

  • The wrong product is shipped

  • The product has quality issues making it unsuitable for consumption

  • The product is expired at delivery

3.2 Non-Returnable Items

For hygiene and safety reasons, certain products are non-returnable, including:

  • Opened or partially consumed food items

  • Products damaged due to customer mishandling

  • Products bought under clearance sale or special promotion (unless defective)

3.3 Return Procedure

  • Contact us at info@peppal.in within 48 hours of receiving the product.

  • Provide order ID, product details, and clear images of the issue.

  • Our support team will verify your claim.

  • Once approved, the product must be returned in original packaging within 7 days.

3.4 Replacement Option

  • If eligible, we will send you a replacement within 7 days of approval.

  • If a replacement is not available, a full refund will be issued.

4. Refund Policy

4.1 Refund Timeline

  • Refunds will be processed and credited within 7–10 business days once the returned product is received and inspected.

  • Refunds will be credited to the original payment method used during purchase.

4.2 Partial Refunds

Partial refunds may be issued if:

  • Packaging is opened but product not consumed

  • Product returned after return window

  • Items missing from returned package

4.3 Non-Refundable Situations

Refunds are not applicable if:

  • Customer changes their mind after delivery

  • Product damaged due to improper storage after delivery

  • Orders cancelled after dispatch

5. Shipping & Handling Charges

  • Shipping charges are non-refundable, except when Peppal (ARCHNNA FOODS) is responsible for a wrong or defective delivery.

  • For returns, customers may have to pay reverse shipping charges unless the issue is from Peppal (ARCHNNA FOODS).

6. International Orders

For international orders:

  • Cancellation & refund policies may vary depending on logistics partners.

  • Customs duties, import taxes, or charges are non-refundable.

7. Corporate & Bulk Orders

For bulk or corporate gifting:

  • Cancellation accepted only within 24 hours of order.

  • Returns or refunds are not allowed once shipped, except in case of proven product defect.

8. Customer Responsibility

Customers must:

  • Provide accurate delivery details

  • Ensure product is received on delivery date

  • Store food items as per recommended conditions

Failure to follow these guidelines may impact refund eligibility.

9. Peppal’s Liability

Liability of Peppal (ARCHNNA FOODS) is limited strictly to the value of the purchased product.
We are not liable for indirect damages or courier-related delays.

10. Contact Information

For queries regarding cancellations, returns, or refunds:

📍 Address:
4K-9A, 3rd Floor, DLF Mall of India,
Sector 18, Noida – 201301

📧 Email: info@peppal.in
📞 Phone: +91-8130037128

11. Final Disclaimer

Peppal (ARCHNNA FOODS) reserves the right to update, modify, or change this policy without prior notice.
Customers are advised to check this page periodically for updates.