Privacy Policy

At Peppal (www.peppal.in), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, and services. By accessing our website, you agree to the terms of this policy.

We are committed to safeguarding your personal data and ensuring that your experience with us remains secure and trustworthy.

1. Introduction

Peppal respects your privacy and recognizes the importance of protecting your personal data. This Privacy Policy outlines:

What information we collect.

How we use your information.

How we share and protect your data.

Your rights related to your personal information.

This policy applies to all visitors, customers, and users of www.peppal.in.

2. Information We Collect

We collect information to provide better services, fulfill your orders, and improve your shopping experience.

2.1 Personal Information

When you place an order or interact with our website, we may collect the following personal details:

Full name

Email address

Phone number

Billing and shipping address

Payment details (processed securely via third-party gateways)

2.2 Non-Personal Information

We also collect non-identifiable information such as:

Browser type and version

Device details (desktop/mobile/tablet)

IP address

Cookies and tracking data

Pages visited on our website

Time and date of your visit

2.3 Sensitive Information

We do not collect sensitive personal information such as passwords, banking login credentials, Aadhaar number, etc. Payment processing is done via secure and trusted third-party gateways.

3. How We Use Your Information

We use your information for the following purposes:

Order Processing – To confirm, process, and deliver your orders.

Communication – To send order updates, promotional offers, or respond to your queries.

Personalization – To recommend products based on your preferences.

Marketing – To send newsletters, discounts, and promotional campaigns (with your consent).

Security – To prevent fraud, unauthorized access, and misuse of services.

Improvement – To analyze customer behavior and improve website performance.

4. Cookies and Tracking Technologies

Peppal uses cookies to enhance user experience. Cookies help us remember your preferences and provide a customized shopping journey.

Essential Cookies – Required for core website functions like login, shopping cart, and checkout.

Analytical Cookies – Used to analyze site traffic and customer behavior.

Marketing Cookies – Help us deliver personalized ads and offers.

You may disable cookies through your browser, but some features of the website may not function properly.

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

Service Providers – With trusted partners such as payment gateways, shipping companies, and IT service providers.

Legal Compliance – If required by law, regulation, or government request.

Business Transfers – In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity.

6. Data Storage and Security

We adopt strict security measures to protect your personal information from unauthorized access, alteration, or disclosure.

All payment data is encrypted through SSL (Secure Socket Layer) technology.

Access to your information is restricted to authorized personnel only.

We use firewalls, security patches, and monitoring systems to safeguard our website.

However, please note that no transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.